Communicative breakdown in copresent and technologically-mediated interaction
نویسندگان
چکیده
This paper presents a comparative analysis of communicative breakdowns experienced by participants collaboratively performing a task in three communication environments: face-to-face, mediated by an audio connection, and mediated by both an audio and a video connection. A quantitative analysis showed significantly less breakdown in the copresent condition than in either of the two technologically-mediated conditions; no differences were found between audio-only and audio-video conditions. Subsequent qualitative analysis revealed that breakdowns in the audio-video environment stemmed from pragmatic deficiencies in the access to nonverbal displays afforded by a remote video image in task-oriented scenarios.
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